| | | Complaints Procedure |
The University has a formal Complaints Procedure. Copies of the procedure and form can be found on the University's policies webpage http://documents.manchester.ac.uk/DocuInfo.aspx?DocID=1893
In essence, most complaints can be dealt with quickly and informally. Complaints should be made promptly, orally or in writing, to an appropriate member of staff, such as your Programme Director or tutor. If your complaint is of a general nature it might be best to mention it to your student representative so that he/she can raise it at the relevant school committee. If you are dissatisfied with the response, you should put the complaint in writing to the Head of School, or, if the complaint relates to actions taken by the Head of School, you should write to the Dean of the Faculty concerned. The Head/Dean concerned will investigate the matter and come back to you, normally within 10 working days. If, having pursued the matter informally, you are still dissatisfied you should refer the matter formally and in writing to the University's Registrar and Secretary. You should consult the Complaints Procedure for advice on how a formal complaint should be carried out.
If you need help using the procedure or guidance on where to refer your complaint, you can seek advice from any of the following: The Academic Advisory Service, the appropriate Faculty or School Secretary, the office of Student Support and Services, or the Students' Union Advice Centre (Students' Union, tel. 275 2930).
The Complaints Procedure does not cover the following:
Information on these separate procedures can be obtained from the University's policies webpage.
| | | Complaints Procedure |